Privacy Policy

Last updated: 20 August 2026
This Privacy Policy explains how Daria Kuzina (“I”, “me” or “my”), operating as a sole trader in the United Kingdom, collects, uses, stores and protects your personal information when you visit this website, contact me or use my psychological consultation services.
For the purposes of UK data protection law, I am the data controller responsible for the personal information described in this Privacy Policy.
Contact email: DariaK.balance@gmail.com
1. Information I collectI may collect and process personal information that you provide directly to me, including:
• your name;
• your email address and/or telephone number;
• information you provide when contacting me or arranging a consultation;
• information necessary to provide and administer consultations;
• payment and transaction information; and
• information you choose to share during our work together.
Please avoid sharing sensitive medical or mental health information through the initial contact form.
During consultations, you may choose to share information of a sensitive nature. Depending on the information provided, this may include special category personal data under UK data protection law, including information concerning your physical or mental health.
2. How I use your informationI may use your personal information to:
• respond to enquiries;
• arrange and provide consultations;
• communicate with you in connection with my services;
• administer bookings, payments, cancellations and refunds;
• maintain appropriate professional and business records;
• comply with legal, tax, accounting and regulatory obligations; and
• establish, exercise or defend legal claims where necessary.
For ordinary personal information, the lawful basis will depend on the purpose for which the information is processed. This will generally include taking steps at your request before entering into a contract, performing a contract with you, complying with legal obligations, or pursuing legitimate interests where appropriate.
3. Special category personal dataSome information that you choose to share during consultations may constitute special category personal data, particularly information concerning your physical or mental health.
Where such information needs to be processed as part of our work together and no other appropriate condition applies, I rely on your explicit consent under Article 9(2)(a) of the UK GDPR.
Where explicit consent is relied upon, it will be requested separately before the relevant processing takes place. You may withdraw your consent at any time by contacting me. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
I aim to collect and record only information that is reasonably necessary for providing the services and maintaining appropriate professional records.
4. ConfidentialityInformation shared during consultations is treated as confidential.
There are limited circumstances in which confidentiality may need to be broken, including where disclosure is required by law or where I have serious concerns about your safety or the safety of another person.
Wherever reasonably possible and appropriate, I would seek to discuss this with you first.
5. How your information is storedClient notes are currently maintained primarily in paper form and stored securely with access restricted to me.
Electronic information, including enquiries and correspondence, may be processed through the technology and communication services I use to operate my practice.
If my record-keeping arrangements change materially, including a move to electronic client records, this Privacy Policy may be updated accordingly.
6. Website enquiries and service providersThe website is hosted and operated using Tilda.
When you submit the contact form, the information you provide is transmitted to me through my configured communication services, currently including email and Telegram.
The website is configured not to retain contact-form submissions in Tilda’s Leads section.
I may also use other trusted service providers where reasonably necessary to communicate with clients, conduct online consultations, process payments or operate my practice.
Such providers process information in accordance with their own terms and privacy arrangements or, where applicable, on my behalf.
I do not sell your personal information.
7. Website analytics and cookiesThe website currently uses Tilda’s simplified website statistics.
I do not currently use Google Analytics, Google Tag Manager or Meta/Facebook Pixel on this website.
The website may use technologies that are technically necessary for its operation. If I introduce non-essential cookies, additional analytics or advertising technologies in the future, I will update the information provided to website visitors and obtain consent where required.
8. International data transfersSome technology and communication providers may process or store information outside the United Kingdom.
Where UK data protection law requires safeguards for an international transfer of personal information, appropriate safeguards will be used.
As consultations are available internationally, information may also be communicated between the United Kingdom and the country in which you are located as part of providing the services you request.
9. How long I keep your informationI retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate professional and business records and complying with legal, tax, accounting or regulatory requirements.
Different categories of information may therefore be retained for different periods.
When information is no longer required, I take reasonable steps to dispose of it securely or anonymise it.
10. How I protect your informationI take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Your data protection rightsDepending on the circumstances, UK data protection law may give you rights including the right to:
• request access to your personal information;
• ask for inaccurate or incomplete information to be corrected;
• request erasure of your personal information;
• request restriction of processing;
• object to certain processing;
• request transfer of your information in certain circumstances; and
• withdraw consent where processing is based on consent.
These rights are not absolute and may be subject to legal exceptions.
To exercise your rights or ask a question about your personal information, please contact me at DariaK.balance@gmail.com.
You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO).
12. Changes to this Privacy PolicyI may update this Privacy Policy from time to time to reflect changes in my practice, technology or legal requirements.
The current version will always be available on this website.